Before you travel
Frequently asked questions
Helpful answers about private transportation, tours, pickup planning and online reservations.
Is the transportation private?
Yes. Your selected vehicle is reserved for your party and the passengers included in the booking.
Where will I meet my driver?
Your confirmation includes the pickup instructions. Airport and cruise pickups can include Meet & Greet and a personalized welcome sign.
What happens if my flight is delayed?
When flight information is provided, operations can monitor the schedule and adjust the airport pickup plan.
Can I book a round trip?
Yes. Select Round Trip and enter the pickup and return date and time for both journeys.
Are child seats and accessibility options available?
Available extras can include child seats, booster seats, wheelchair assistance and special-luggage handling.
Will I receive a booking confirmation?
Yes. After checkout, the confirmation email contains the reservation, route, vehicle, flight or cruise information, selected extras and payment details.
How much luggage can I bring?
Enter the expected suitcases when requesting transportation. Choose a vehicle whose displayed passenger and luggage capacity fits the complete party.
Can you arrange transportation for groups?
Yes. Group transportation can be planned for families, celebrations, corporate travel, events and tour programs according to passenger and luggage requirements.
Can hotel pickup be included with a tour?
Pickup can be coordinated when available for the selected experience. Confirm the hotel, resort or villa, participant count and preferred date before payment.
What should I confirm before booking a tour?
Review the operating date, duration, pickup point, inclusions, age or mobility requirements, cancellation terms and whether the experience is private or shared.